Customer Ref: 36326668

Our premium brand Automotive client is currently recruiting for the following role:

Content Editor - Knowledge Base - £27.21/hr (Inside IR35) – Coventry (hybrid potential) – 12 Months (potential for yearly renewal)

About the Role:
We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience.

This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools.

You’ll work closely with subject matter experts, operational teams, and technology partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction.

Key Responsibilities:
- Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation.
- Collaborate with teams to gather information and translate complex processes into easy-to-understand content.
- Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards.
- Monitor usage and feedback to continuously improve knowledge base effectiveness.
- Support the rollout of new services and processes by creating supporting documentation.
- Work with digital tools and platforms to manage content workflows and publishing.
- Champion knowledge management best practices across the service centre.
- Actively promote the knowledge base internally as the go-to place for knowledge
- Review existing articles and optimise for improved engagement and knowledge-sharing as well as for scale
- Measure performance of content and report on usage/engagement.

Required Skills & Experience:
- Proven experience in content editing, technical writing, or knowledge management.
- Excellent written communication skills with strong attention to detail.
- Ability to simplify complex information and present it clearly.
- Experience working in a customer service or contact centre environment.
- Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence).
Strong organisational and time management skills. Self-motivated and proactive.
- Experience working in a customer service environment is essential, with a strong understanding of service operations and customer needs

Preferred Qualifications:
Experience with content governance and version control.
Understanding of customer experience principles.
Familiarity with cloud-based collaboration tools (e.g., Google Workspace, SharePoint).
- Basic HTML or CMS experience is a plus not essential.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36325388

Our premium brand Automotive client is currently recruiting for the following role:

Data Engineer – Customer Relationship Centre - £30.32/hr (Inside IR35) – Coventry (hybrid potential) – 12 Months (potential for yearly renewal)

Duties:
We are looking for a skilled and proactive Data Engineer to join our Customer Relationship Centre team. This role is key to enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights.

You will work closely with analysts, developers, and operational teams to support customer experience initiatives, with a strong emphasis on Google Cloud Platform (GCP) and cloud-based data engineering. A key part of your role will be helping to modernise the CRC’s data infrastructure transitioning from legacy systems to more advanced, scalable technologies.

Key Responsibilities:
- Design, build, and maintain scalable data pipelines and ETL processes to support customer service operations.
- Migrate and modernise legacy data systems to cloud-based solutions, improving performance and accessibility.
- Integrate data from CRM systems and customer touchpoints into cloud platforms for unified analysis.
- Ensure data quality, consistency, and availability for reporting and analytics.
- Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies.
- Implement data solutions using GCP services such as BigQuery, Cloud Functions and Dataflow.
- Develop and maintain documentation for data architecture, workflows, and processes.
- Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations.
- Support automation of reporting and data delivery.
- Design and implement API integrations to ingest data from third-party services, CRM platforms, and customer interaction tools.
- Working with wider teams such as IT, Data & AI and CRM.

Required Skills & Experience:
- Proven experience as a Data Engineer, preferably in a customer service or contact centre environment.
- An understanding of in SQL, Python, and data pipeline development.
- Hands-on experience with Google Cloud Platform (GCP) and cloud data tools.
- Familiarity with CRM systems and customer data structures.
- A good understanding of data warehousing concepts and cloud architecture.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving skills and attention to detail.
- Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline
- Data Insights reporting experience

Preferred Qualifications:
- Bachelor’s degree in Computer Science, Data Engineering, or a related field.
- GCP certification (e.g., Professional Data Engineer) is a plus.
- Experience with real-time data processing and streaming technologies.
- Proficiency in Tableau or other data visualisation tools is highly desirable.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36305168

Our premium brand Automotive client is currently recruiting for the following role:

Test Engineer - NVH / Infotainment Systems - £34/hr (Inside IR35) – Warwickshire – 12 Months

Duties:
This role is responsible for the hands-on testing of automotive infotainment systems, with a strong focus on active NVH (Noise, Vibration, and Harshness) technologies at both system and subsystem levels. The ideal candidate will have an execution mindset, taking ownership of test delivery and driving results through rigorous validation and problem-solving.

Key Responsibilities:
- Plan and execute test programmes for infotainment systems, particularly those involving active NVH technologies.
- Ensure all testing is aligned with automotive quality standards and specifications.
- Identify issues and drive improvements in system and subsystem performance.
- Define and apply testing specifications for new and existing infotainment components.
- Document test procedures, configurations, and results with clarity and precision.
- Continuously improve and automate test methodologies to enhance efficiency and repeatability.
- Collaborate with cross-functional teams including hardware, software, and NVH specialists to ensure integrated system validation.
- Set up and maintain test rigs and environments for infotainment and audio system validation.

Skills:
Required Skills & Experience:
- Strong background in testing automotive infotainment systems, ideally with experience in active NVH technologies.
- Execution-focused approach with the ability to manage and deliver test programmes independently.
- Proficient in debugging and analysis using tools such as:
Wireshark
Vector tools (e.g., CANoe, CANalyzer)
Putty
Media converters
JTAG flashing
- Familiarity with automotive communication protocols:
CAN
Ethernet (Some IP)
A2B (Automotive Audio Bus)
- Experience with audio systems and rig setup for validation.
- Excellent documentation and communication skills.
- Full UK driving licence required.

Education:
- Bachelor’s degree in Electrical Engineering, Electronics, Automotive Engineering, Computer Science, or a related technical discipline.
- Master’s degree preferred but not essential, especially if complemented by strong hands-on experience in infotainment or NVH testing.
- Additional certifications in automotive communication protocols, embedded systems, or audio engineering are advantageous.

Additional information:
This role is on a contract basis and is Inside IR35.
Role Purpose - Maternity cover

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36145227

Our premium brand Automotive client is currently recruiting for the following role:

Change Manager - ADKAR Specialist - £35/hr (Inside IR35) – Warwickshire (hybrid potential) – 7 Months (potential for yearly renewal)

Business Change Manager Role, aligned to the ADKAR model to support successful business transformation and value delivery.

- ADKAR-Based Objectives
- ADKAR Element Objective

Example Activities
A - Awareness
Ensure stakeholders understand the need for change Develop and deliver comms plans; Facilitate awareness sessions; Create stakeholder-specific messaging
D - Desire
Build motivation and engagement to support the change Identify and engage change champions; Address resistance proactively; Align change with personal/team goals
K - Knowledge
Equip stakeholders with the skills and understanding to change Coordinate training plans and delivery; Develop user guides and FAQs; Support hands-on learning sessions
A - Ability Enable stakeholders to implement the change in their roles Monitor adoption metrics; Provide coaching and support; Troubleshoot barriers to execution
R - Reinforcement Sustain the change and embed it into culture and processes Track benefits realisation; Celebrate success stories; Embed change into governance and reviews.

Strategic Objectives
In addition to ADKAR-based responsibilities, the Business Change Manager will support strategic transformation goals:
- Champion the standardised lifecycle model across all initiatives
- Ensure alignment between business change and technical delivery
- Drive stakeholder engagement and feedback loops
- Report on adoption and value metrics to leadership

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

Customer Ref: 36376079

Our premium brand Automotive client is currently recruiting for the following role:

Compliance Specialist - DSAR / GDPR - £27.21/hr (Inside IR35) – Coventry (Hybrid potential – 16 Months (potential for yearly renewal)

Duties:
Compliance Specialist will work with an existing team of 5 members, reporting into the Process Delivery Manager.
The purpose of this role is to embed compliance under General Data Protection Regulation (GDPR) for delivering the end-to-end process of Data Subject Access Requests (DSAR), Pre-Action Protocols (PAPs) requests and other Information requests from third parties (e.g. solicitors, Jobcentre Plus, Department for Work and Pensions) and employees. This is a high priority, as the client legally bound to respond.

Skills:
Essential Skills:
- Experience of working in a similar role or a sensitive business area.
- Knowledge of Data Subject Access rights namely the “right to access”.
- Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result.
- You view things as a team rather than individual project level, considering the wider team needs.
- Strong interpersonal/communication skills, including ability to communicate effectively at all levels.
- Good influencing skills.
- Strong ability to organise and ensure prioritisation of personal workload to meet tight deadlines.
- Excellent at critical thinking and confident in ability to make swift risk-based decisions.
- Strong analytical skills and highly competent in use of excel to enable and support analysis of employee master data and team activity reporting.
- Resilient, energetic and enthusiastic, able to deliver results under time constraints, whilst responding constructively to challenging new ideas and inputs.
- You must be agile, work with integrity and have the ability to make a positive impact with your colleagues and the wider organisation.

Desirable Skills:
- Relevant degree or equivalent experience preferred / Relevant apprenticeship or equivalent experience preferred.
- HR shared service experience.
- Experience of working with People Data systems i.e. SuccessFactors Plus.
- Intermediate proficiency in Microsoft Office apps such as Word, Excel & PowerPoint.
- Experience in using a range of tools within Adobe Acrobat.
- Demonstrate project management and problem-solving skills; namely technological challenges that may arise and could impact ability to meet statutory deadlines.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.