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Data Engineer – Customer Relationship Centre

PREM-6128

Coventry - Up to £30.32/hr Ltd Co. - Type: Contract - Duration: 12 Months

Our premium brand Automotive client is currently recruiting for the following role:

Data Engineer – Customer Relationship Centre - £30.32/hr (Inside IR35) – Coventry (hybrid potential) – 12 Months (potential for yearly renewal)

Duties:
We are looking for a skilled and proactive Data Engineer to join our Customer Relationship Centre team. This role is key to enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights.

You will work closely with analysts, developers, and operational teams to support customer experience initiatives, with a strong emphasis on Google Cloud Platform (GCP) and cloud-based data engineering. A key part of your role will be helping to modernise the CRC’s data infrastructure transitioning from legacy systems to more advanced, scalable technologies.

Key Responsibilities:
- Design, build, and maintain scalable data pipelines and ETL processes to support customer service operations.
- Migrate and modernise legacy data systems to cloud-based solutions, improving performance and accessibility.
- Integrate data from CRM systems and customer touchpoints into cloud platforms for unified analysis.
- Ensure data quality, consistency, and availability for reporting and analytics.
- Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies.
- Implement data solutions using GCP services such as BigQuery, Cloud Functions and Dataflow.
- Develop and maintain documentation for data architecture, workflows, and processes.
- Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations.
- Support automation of reporting and data delivery.
- Design and implement API integrations to ingest data from third-party services, CRM platforms, and customer interaction tools.
- Working with wider teams such as IT, Data & AI and CRM.

Required Skills & Experience:
- Proven experience as a Data Engineer, preferably in a customer service or contact centre environment.
- An understanding of in SQL, Python, and data pipeline development.
- Hands-on experience with Google Cloud Platform (GCP) and cloud data tools.
- Familiarity with CRM systems and customer data structures.
- A good understanding of data warehousing concepts and cloud architecture.
- Ability to work collaboratively with cross-functional teams.
- Strong problem-solving skills and attention to detail.
- Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline
- Data Insights reporting experience

Preferred Qualifications:
- Bachelor’s degree in Computer Science, Data Engineering, or a related field.
- GCP certification (e.g., Professional Data Engineer) is a plus.
- Experience with real-time data processing and streaming technologies.
- Proficiency in Tableau or other data visualisation tools is highly desirable.

Additional information:
This role is on a contract basis and is Inside IR35.

The services advertised by Premea Limited for this vacancy are those of an Employment Business.
Premea is a specialist IT & Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.

The services advertised by Premea Limited for this vacancy are those of an Employment business.

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